:root,[data-theme=dark]{--bg-primary:#0f0f0f;--bg-secondary:#1a1a1a;--bg-card:#ffffff0a;--bg-card-hover:#ffffff14;--bg-glass:#1e1e1ea6;--bg-input:#ffffff0f;--bg-body:#050505;--bg-splash-gradient:radial-gradient(ellipse at 50% 40%, #ff7a002e 0%, transparent 70%);--orange-primary:#ff7a00;--orange-secondary:#ff9a2e;--orange-light:#ffb866;--orange-glow:#ff7a0059;--orange-glow-soft:#ff7a001f;--orange-gradient:linear-gradient(135deg, #ff7a00 0%, #ff9a2e 50%, #ffb866 100%);--orange-gradient-btn:linear-gradient(135deg, #ff7a00 0%, #ff9a2e 100%);--text-primary:#fff;--text-secondary:#fff9;--text-tertiary:#ffffff59;--text-orange:#ff9a2e;--green:#22c55e;--yellow:#eab308;--red:#ef4444;--blue:#3b82f6;--border-subtle:#ffffff14;--border-orange:#ff7a0059;--header-bg:#0f0f0fd9;--nav-bg:#1a1a1aeb;--scrollbar-thumb:#ffffff1a;--overlay:#00000080}[data-theme=light]{--bg-primary:#fff8f0;--bg-secondary:#fff3e8;--bg-card:#ff7a000d;--bg-card-hover:#ff7a001a;--bg-glass:#fff8f0bf;--bg-input:#0000000a;--bg-body:#f5f0eb;--bg-splash-gradient:radial-gradient(ellipse at 50% 40%, #ff7a001f 0%, transparent 70%);--text-primary:#1a1a1a;--text-secondary:#1a1a1a99;--text-tertiary:#1a1a1a66;--text-orange:#e06800;--border-subtle:#00000014;--border-orange:#ff7a004d;--header-bg:#fff8f0e6;--nav-bg:#fff3e8f2;--scrollbar-thumb:#0000001a;--overlay:#ffffff80}:root{--font-primary:"Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-display:"Outfit", "Inter", 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.back-btn:hover{background:var(--bg-card-hover);border-color:var(--border-orange)}.app-header .header-center{text-align:center;flex:1}.app-header .header-title{font-family:var(--font-display);color:var(--text-primary);letter-spacing:.3px;font-size:16px;font-weight:700}.app-header .header-subtitle{color:var(--text-secondary);margin-top:1px;font-size:11px}.app-header .header-status{letter-spacing:1px;color:var(--orange-primary);align-items:center;gap:6px;margin-top:2px;font-size:10px;font-weight:700;display:inline-flex}.app-header .status-dot{background:var(--orange-primary);width:7px;height:7px;box-shadow:0 0 6px var(--orange-glow);border-radius:50%;animation:2s infinite pulse-dot}@keyframes pulse-dot{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(.85)}}.header-avatar{background:var(--orange-gradient);border-radius:50%;justify-content:center;align-items:center;width:38px;height:38px;padding:4px;font-size:14px;display:flex;overflow:hidden;box-shadow:0 2px 12px #ff7a0040}.header-avatar img{object-fit:contain;background:#fff;border-radius:50%;width:100%;height:100%}.theme-toggle-btn{background:var(--bg-card);border:1px solid var(--border-subtle);width:36px;height:36px;color:var(--text-secondary);cursor:pointer;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:16px;transition:all .3s;display:flex}.theme-toggle-btn:hover{background:var(--bg-card-hover);border-color:var(--border-orange);color:var(--orange-primary);transform:rotate(20deg)}.theme-toggle-btn:active{transform:scale(.9)rotate(20deg)}.bottom-nav{height:var(--bottom-nav-height);background:var(--nav-bg);-webkit-backdrop-filter:blur(16px);border-top:1px solid var(--border-subtle);z-index:10;padding-bottom:env(safe-area-inset-bottom,0);flex-shrink:0;justify-content:space-around;align-items:center;transition:background .4s;display:flex}.nav-item{cursor:pointer;color:var(--text-tertiary);font-family:var(--font-primary);background:0 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.mic-btn{width:38px;height:38px;color:var(--text-tertiary);cursor:pointer;background:0 0;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:20px;transition:all .2s;display:flex}.chat-input-bar .attach-btn:hover,.chat-input-bar .mic-btn:hover{background:var(--bg-card);color:var(--orange-primary)}.chat-input-bar input{background:var(--bg-input);border:1px solid var(--border-subtle);border-radius:var(--radius-full);height:42px;color:var(--text-primary);font-size:14px;font-family:var(--font-primary);outline:none;flex:1;padding:0 18px;transition:all .3s}.chat-input-bar input::placeholder{color:var(--text-tertiary)}.chat-input-bar input:focus{border-color:var(--border-orange);box-shadow:0 0 0 3px #ff7a0014}.chat-input-bar .send-btn{background:var(--orange-gradient-btn);color:#fff;cursor:pointer;width:40px;height:40px;box-shadow:var(--shadow-btn);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:18px;font-weight:700;transition:all .2s cubic-bezier(.16,1,.3,1);display:flex}.chat-input-bar .send-btn:hover{transform:scale(1.05);box-shadow:0 6px 20px #ff7a0066}.chat-input-bar .send-btn:active{transform:scale(.92)}.splash-screen{background:var(--bg-primary);flex-direction:column;justify-content:center;align-items:center;width:100%;height:100%;transition:background .4s;display:flex;position:relative;overflow:hidden}.splash-screen:before{content:"";background:var(--bg-splash-gradient);pointer-events:none;border-radius:50%;width:380px;height:380px;animation:3.5s ease-in-out infinite alternate splashGlow;position:absolute;top:20%;left:50%;transform:translate(-50%)}.splash-screen:after{content:"";pointer-events:none;background:radial-gradient(circle,#ff7a0014 0%,#0000 70%);border-radius:50%;width:260px;height:260px;position:absolute;bottom:10%;left:-10%}@keyframes splashGlow{0%{opacity:.6;transform:translate(-50%)scale(1)}to{opacity:1;transform:translate(-50%)scale(1.15)}}.splash-center-content{z-index:1;flex-direction:column;align-items:center;display:flex;position:relative}.splash-logo-img{object-fit:contain;filter:drop-shadow(0 8px 24px #ff7a004d);width:170px;height:170px;animation:4s ease-in-out infinite logoFloat}@keyframes logoFloat{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}.splash-title{font-family:var(--font-display);z-index:1;letter-spacing:-.5px;align-items:baseline;gap:0;margin-top:24px;font-size:40px;font-weight:900;line-height:1;display:flex;position:relative}.splash-vend{color:var(--orange-primary);font-style:italic;font-weight:700}.splash-bees{color:var(--orange-primary);align-self:flex-end;margin-bottom:2px;font-size:.7em;font-style:italic;font-weight:700}.splash-mind{color:var(--text-primary);letter-spacing:-1px;font-weight:900}.splash-title .ai{color:var(--orange-primary)}.splash-subtitle{letter-spacing:5px;text-transform:uppercase;color:var(--text-secondary);z-index:1;margin-top:10px;font-size:11px;position:relative}.splash-bottom{flex-direction:column;align-items:stretch;gap:10px;padding:0 32px;display:flex;position:absolute;bottom:36px;left:0;right:0}.splash-loading-row{justify-content:space-between;align-items:center;width:100%;display:flex}.splash-loading-text{color:var(--text-secondary);font-size:12px}.splash-progress-wrap{align-items:center;gap:12px;width:100%;display:flex}.splash-progress-bar{flex:unset;background:#ffffff14;border-radius:4px;width:100%;height:5px;overflow:hidden}[data-theme=light] .splash-progress-bar{background:#0000000f}.splash-progress-fill{background:var(--orange-gradient);border-radius:4px;height:100%;transition:width .3s linear;box-shadow:0 0 10px #ff7a0066}.splash-progress-text{color:var(--orange-primary);text-align:right;min-width:36px;font-size:12px;font-weight:700}.splash-footer{justify-content:center;align-items:center;gap:16px;margin-top:4px;display:flex}.splash-footer-item{letter-spacing:1.5px;text-transform:uppercase;color:var(--text-tertiary);align-items:center;gap:5px;font-size:10px;font-weight:600;display:flex}.splash-footer-divider{color:var(--text-tertiary);opacity:.4;font-size:12px}.complaint-submitted{flex-direction:column;flex:1;align-items:center;padding:40px 24px 24px;display:flex;overflow-y:auto}.success-icon-wrapper{background:var(--orange-gradient);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:88px;height:88px;font-size:40px;animation:.6s cubic-bezier(.175,.885,.32,1.275) scaleIn;display:flex;position:relative;box-shadow:0 8px 40px #ff7a0066}.success-icon-wrapper:after{content:"";border:2px solid #ff7a0033;border-radius:50%;animation:2s ease-out infinite ringPulse;position:absolute;inset:-8px}@keyframes ringPulse{0%{opacity:1;transform:scale(1)}to{opacity:0;transform:scale(1.5)}}@keyframes scaleIn{0%{opacity:0;transform:scale(0)}to{opacity:1;transform:scale(1)}}.complaint-submitted h1{font-family:var(--font-display);text-align:center;letter-spacing:-.3px;margin-top:24px;font-size:28px;font-weight:800}.complaint-submitted .subtitle{color:var(--text-secondary);text-align:center;max-width:300px;margin-top:12px;font-size:14px;line-height:1.6}.ticket-card{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;box-shadow:var(--shadow-card);margin-top:32px;padding:24px}.ticket-card .label{letter-spacing:2px;color:var(--orange-primary);text-transform:uppercase;font-size:11px;font-weight:700}.ticket-card .ticket-id{font-family:var(--font-display);letter-spacing:-1px;margin-top:4px;font-size:42px;font-weight:800}.ticket-card .divider{background:var(--border-subtle);height:1px;margin:16px 0}.ticket-card .info-row{justify-content:space-between;display:flex}.ticket-card .info-col .info-label{color:var(--text-tertiary);font-size:11px}.ticket-card .info-col .info-value{align-items:center;gap:6px;margin-top:4px;font-size:14px;font-weight:600;display:flex}.status-dot-yellow{background:var(--yellow);border-radius:50%;width:8px;height:8px;box-shadow:0 0 6px #eab30866}.submitted-actions{flex-direction:column;gap:12px;width:100%;margin-top:32px;display:flex}.btn-primary{background:var(--orange-gradient-btn);border-radius:var(--radius-full);color:#fff;width:100%;font-size:16px;font-weight:700;font-family:var(--font-primary);cursor:pointer;box-shadow:var(--shadow-btn);letter-spacing:.3px;border:none;padding:16px;transition:all .2s cubic-bezier(.16,1,.3,1)}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 24px #ff7a0066}.btn-primary:active{transform:scale(.97)}.btn-secondary{border:2px solid var(--orange-primary);border-radius:var(--radius-full);width:100%;color:var(--orange-primary);font-size:16px;font-weight:700;font-family:var(--font-primary);cursor:pointer;letter-spacing:.3px;background:0 0;padding:16px;transition:all .2s}.btn-secondary:hover{background:#ff7a0014;transform:translateY(-1px)}.btn-secondary:active{transform:scale(.97)}.tickets-page{flex:1;padding:20px 16px;overflow-y:auto}.tickets-page .page-title{font-family:var(--font-display);letter-spacing:-.3px;margin-bottom:20px;font-size:26px;font-weight:800}.ticket-list{flex-direction:column;gap:12px;display:flex}.ticket-item{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;-webkit-backdrop-filter:blur(8px);padding:16px;transition:all .25s}.ticket-item:hover{transform:translateY(-1px);box-shadow:0 4px 20px #00000026}.ticket-item:active{background:var(--bg-card-hover);transform:scale(.99)}.ticket-item-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.ticket-item-id{font-size:15px;font-weight:700;font-family:var(--font-display)}.ticket-status-badge{letter-spacing:.8px;border-radius:var(--radius-full);text-transform:uppercase;padding:5px 12px;font-size:10px;font-weight:700}.ticket-status-badge.pending{color:var(--yellow);background:#eab30826}.ticket-status-badge.review{color:var(--blue);background:#3b82f626}.ticket-status-badge.resolved{color:var(--green);background:#22c55e26}.ticket-status-badge.submitted{color:var(--orange-primary);background:#ff7a0026}.ticket-item-info{color:var(--text-secondary);margin-bottom:4px;font-size:13px}.ticket-item-date{color:var(--text-tertiary);font-size:11px}.ticket-detail{flex:1;padding:20px 16px;overflow-y:auto}.ticket-detail .detail-section{margin-bottom:20px}.ticket-detail .detail-label{letter-spacing:1.5px;color:var(--text-tertiary);text-transform:uppercase;margin-bottom:6px;font-size:11px;font-weight:700}.ticket-detail .detail-value{font-size:16px;font-weight:600}.ticket-detail .detail-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);-webkit-backdrop-filter:blur(8px);padding:20px}.status-timeline{flex-direction:column;gap:0;margin-top:12px;display:flex}.timeline-step{gap:14px;display:flex;position:relative}.timeline-marker{flex-direction:column;align-items:center;gap:0;display:flex}.timeline-dot{border:2px solid var(--border-subtle);background:var(--bg-primary);border-radius:50%;flex-shrink:0;width:14px;height:14px;transition:all .3s}.timeline-dot.completed{background:var(--green);border-color:var(--green);box-shadow:0 0 8px #22c55e4d}.timeline-dot.active{background:var(--orange-primary);border-color:var(--orange-primary);box-shadow:0 0 12px var(--orange-glow);animation:2s ease-in-out infinite dotPulse}@keyframes dotPulse{0%,to{box-shadow:0 0 8px var(--orange-glow)}50%{box-shadow:0 0 16px var(--orange-glow)}}.timeline-line{background:var(--border-subtle);width:2px;height:36px;transition:background .3s}.timeline-line.completed{background:var(--green)}.timeline-content{padding-bottom:24px}.timeline-content .step-label{font-size:14px;font-weight:600}.timeline-content .step-time{color:var(--text-tertiary);margin-top:2px;font-size:11px}.activity-page{flex:1;padding:20px 16px;overflow-y:auto}.activity-page .page-title{font-family:var(--font-display);letter-spacing:-.3px;margin-bottom:20px;font-size:26px;font-weight:800}.activity-list{flex-direction:column;gap:12px;display:flex}.activity-item{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;-webkit-backdrop-filter:blur(8px);align-items:center;gap:14px;padding:16px;transition:all .25s;display:flex}.activity-item:hover{transform:translateY(-1px);box-shadow:0 4px 20px #0000001f}.activity-item:active{background:var(--bg-card-hover);transform:scale(.99)}.activity-icon{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;font-size:18px;display:flex}.activity-icon.resolved{color:var(--green);background:#22c55e26}.activity-icon.review{color:var(--blue);background:#3b82f626}.activity-icon.pending{color:var(--yellow);background:#eab30826}.activity-info{flex:1;min-width:0}.activity-info .activity-title{white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.activity-info .activity-desc{color:var(--text-secondary);margin-top:2px;font-size:12px}.activity-meta{text-align:right;flex-shrink:0}.activity-meta .activity-status{letter-spacing:.5px;font-size:11px;font-weight:700}.activity-meta .activity-status.resolved{color:var(--green)}.activity-meta .activity-status.review{color:var(--blue)}.activity-meta .activity-status.pending{color:var(--yellow)}.activity-meta .activity-date{color:var(--text-tertiary);margin-top:2px;font-size:10px}.profile-page{flex:1;padding:20px 16px;overflow-y:auto}.profile-header{text-align:center;flex-direction:column;align-items:center;margin-bottom:24px;display:flex}.profile-avatar-wrap{margin-bottom:16px;position:relative}.profile-avatar{background:var(--orange-gradient);border-radius:50%;justify-content:center;align-items:center;width:96px;height:96px;font-size:42px;display:flex;box-shadow:0 8px 36px #ff7a004d}.profile-avatar-badge{background:var(--orange-gradient);border:3px solid var(--bg-primary);border-radius:50%;justify-content:center;align-items:center;width:26px;height:26px;font-size:10px;display:flex;position:absolute;bottom:2px;right:2px}.profile-reg{color:var(--text-secondary);margin-top:4px;font-size:15px;font-weight:600}.profile-dept{color:var(--text-tertiary);margin-top:2px;font-size:13px}.rewards-card{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-orange);border-radius:var(--radius-xl);margin-bottom:28px;padding:22px;position:relative;overflow:hidden}.rewards-card:before{content:"";pointer-events:none;background:radial-gradient(circle,#ff7a001f 0%,#0000 70%);width:150px;height:150px;position:absolute;top:-30%;right:-20%}.rewards-card .rewards-label{color:var(--text-secondary);font-size:13px}.rewards-card .rewards-row{justify-content:space-between;align-items:center;margin-top:4px;display:flex}.rewards-card .rewards-points{font-family:var(--font-display);color:var(--orange-primary);font-size:44px;font-weight:800}.rewards-card .rewards-points .pts{color:var(--text-secondary);margin-left:4px;font-size:18px}.rewards-card .rewards-star{background:var(--orange-gradient);border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-size:22px;display:flex;box-shadow:0 4px 16px #ff7a004d}.rewards-card .monthly-badge{background:var(--bg-card);border-radius:var(--radius-full);color:var(--text-primary);align-items:center;gap:6px;margin-top:12px;padding:8px 14px;font-size:12px;font-weight:700;display:inline-flex}.badges-section{margin-bottom:28px}.section-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.section-header h2{font-family:var(--font-display);font-size:20px;font-weight:700}.section-header .view-all{color:var(--orange-primary);cursor:pointer;font-size:13px;font-weight:600;font-family:var(--font-primary);background:0 0;border:none}.badges-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.badge-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);text-align:center;flex-direction:column;align-items:center;gap:10px;padding:20px 16px;transition:all .25s;display:flex}.badge-card:hover{transform:translateY(-2px);box-shadow:0 4px 16px #0000001f}.badge-icon{background:var(--orange-gradient);border-radius:50%;justify-content:center;align-items:center;width:50px;height:50px;font-size:22px;display:flex;box-shadow:0 4px 12px #ff7a0033}.badge-card .badge-name{font-size:13px;font-weight:600}.badge-card .badge-desc{color:var(--text-secondary);font-size:11px}.recent-activity-section{margin-bottom:80px}.recent-activity-item{border-bottom:1px solid var(--border-subtle);align-items:center;gap:14px;padding:14px 0;transition:all .2s;display:flex}.recent-activity-item:last-child{border-bottom:none}.recent-icon{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;font-size:16px;display:flex}.recent-icon.resolved{color:var(--green);background:#22c55e26}.recent-icon.review{color:var(--blue);background:#3b82f626}.recent-info{flex:1;min-width:0}.recent-info .recent-title{font-size:14px;font-weight:600}.recent-info .recent-desc{color:var(--text-secondary);margin-top:2px;font-size:12px}.recent-meta{text-align:right;flex-shrink:0}.recent-meta .recent-status{font-size:11px;font-weight:700}.recent-meta .recent-status.resolved{color:var(--green)}.recent-meta .recent-status.review{color:var(--blue)}.recent-meta .recent-date{color:var(--text-tertiary);margin-top:2px;font-size:10px}.empty-state{color:var(--text-tertiary);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:12px;padding:40px;display:flex}.empty-state .empty-icon{opacity:.3;font-size:48px}.empty-state p{font-size:14px}.upload-btn{background:var(--bg-card);border:1px dashed var(--border-orange);border-radius:var(--radius-full);color:var(--orange-primary);cursor:pointer;font-size:14px;font-weight:600;font-family:var(--font-primary);justify-content:center;align-items:center;gap:8px;width:100%;padding:12px 20px;transition:all .25s;display:flex}.upload-btn:hover{background:var(--bg-card-hover);border-color:var(--orange-primary);box-shadow:0 4px 16px #ff7a001f}*,:before,:after{transition-property:background-color,border-color,color,box-shadow;transition-duration:0s}.mobile-container,.app-header,.bottom-nav,.chat-area,.chat-input-bar,.splash-screen,.message-bubble,.option-btn,.ticket-item,.activity-item,.badge-card,.rewards-card,.ticket-card,.btn-primary,.btn-secondary{transition:background-color .4s,border-color .3s,color .3s,box-shadow .3s,transform .2s}